1. OUR COMMITMENT TO PROTECTING YOUR PERSONAL DATA

To ensure that you can browse our site with complete peace of mind, we, SOLO INVEST, as the data controller, explain how we collect, process, and use your personal data to provide you with new services on a daily basis while respecting your rights.

We protect your privacy by ensuring the protection, confidentiality, non-alteration, availability, and security of the personal data you entrust to us through all our communication channels.

We take all necessary measures to:

• Provide you with clear and transparent information on how your personal data will be collected and processed.
• Implement all necessary technical and organisational measures to protect your personal data against disclosure, loss, alteration, or access by unauthorised third parties.
• Retain your personal data only for as long as is necessary for the purposes of the particular processing or service.

In order to achieve these objectives, we implement appropriate technical and organisational measures to ensure that processing operations comply with applicable data protection law.

1.1 When do we collect your personal data?

Your personal data may be collected when:

• You have an account on our website.
• You visit our website which may use cookies.
• You purchase our products online.
• You wish to be alerted of product restocking.
• You subscribe to our newsletter.
• You respond to our satisfaction surveys.

1.2 What personal information do we collect?

We collect the information that you provide to us in the context of our commercial relationship, in particular:

• When you create a customer account and/or join a loyalty programme.
• When you manage your orders.
• During your exchanges with our consumer service (email exchanges, satisfaction surveys).
• When you take part in a SOLO'S competition.

The information whose collection is strictly necessary to provide you with a service is indicated by an asterisk and generally concerns your surname, first name, postal address, e-mail address, and landline or mobile telephone number.

We also collect personal information when you purchase our products or use our services, particularly information relating to the amount and nature of your purchases, orders, invoices, and customer experience on our online services.

In accordance with regulations, we do not collect data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic personal data, biometric data for uniquely identifying a natural person, data concerning health, or data concerning the sex life or sexual orientation of a natural person.

These particular categories of personal data are never collected or processed by SOLO INVEST.

1.3 What are the legal bases for processing your personal data?

We process your personal information according to two criteria of lawfulness:

• Consent: You have consented to the processing of your personal data for one or more specific purposes.
• Contractual performance: The processing of your personal data is necessary for the performance of a contract to which you are a party or for the performance of pre-contractual measures taken at your request.

2. HOW AND WHY DO WE USE YOUR DATA?

We process your personal information in a transparent and secure manner. Your personal information is collected for the purposes detailed below.

2.1 Handling our obligations to our customers

Management of orders and deliveries

As part of the contractual performance of our obligations to our customers, we collect and use your personal information to manage our business relationship with you, including managing your purchases and orders, delivering your products, and providing you with our services and promotional offers.

Customer Relationship Management / Loyalty Programme

We use and store your personal information to update our customer files.

Communication with you

We collect and store your personal information so that we can communicate with you about your orders, invoices, or customer service complaints.

Improving your customer experience

We analyse your personal information to improve your customer experience. Unless you object, this analysis allows us to provide you with innovative products or additional or promotional offers that are tailored, where possible, to your shopping habits and interests.

Legal or regulatory requirements

We may be required to disclose your personal data in response to legitimate requests from public authorities, including national security, anti-fraud, or law enforcement requirements.

Other cases

In all other cases, you will be notified of the processing that SOLO INVEST intends to do.

2.2 Where is your personal data stored?

The data is stored in compliance with French legislation and European regulations.

We may share personal data necessary for implementing the services you have contracted or subscribed to (e.g., home delivery, product availability alert). Operations with a service provider who receives your data are subject to a contract to ensure your data is protected and that your rights are respected.

If our service provider operates outside the European Union, we protect the confidentiality of your personal information and your rights by using the data protection clauses recommended by the European Commission.

Data retention periods

2.3 Cookie management

When you visit our website, we may, if you agree, place cookies on your computer using your browser. During their period of validity or storage, cookies allow us to identify your computer during your next visits. The retention period for cookies is limited to a maximum of twelve (12) months from the date they are placed on your device. Some cookies are essential for browsing our site, particularly for the proper execution of the order process, and their deletion may cause difficulties.

Change cookie settings

Thanks to the settings in your browser, you can, at any time, simply and free of charge, choose whether or not to accept the storage of cookies on your computer. You can configure your browser to accept and save cookies on your computer or to reject them.

You can configure your browser in such a way that:

to accept or reject cookies from time to time, before they are stored on your computer; to systematically refuse the recording of cookies on your computer. Warning: Any settings you may make in your browser software concerning the acceptance or refusal of cookies may modify your Internet browsing and your conditions of access to certain services requiring the use of cookies.

If you choose to refuse the recording of cookies on your computer or if you delete those which are recorded there, we decline all responsibility for the consequences linked to the degraded functioning of our services resulting from the impossibility for us to record or consult the cookies necessary for their functioning and which you would have refused or deleted.

How to exercise your choices, depending on the browser you use? The configuration of each software is different. It is generally described in the help menu of your browser. We therefore invite you to read it. This will enable you to find out how to modify your wishes with regard to cookies.

• Internet Explorer
• Safari
• Chrome
• Firefox
• Opéra

3. HOW TO EXERCISE YOUR RIGHTS?

You have the following rights:

• The right to object to our processing of your personal data.
• The right to withdraw your consent at any time.
• The right to access your personal data that we process.
• The right to rectify or update it.
• The right to erasure.
• The right to portability of your data.
• The right to restrict processing.
• The right to set out instructions on the retention, erasure, and disclosure of your personal data after your death.

You can exercise your rights:

• Through your customer account in the My account and my data area.
• By email, with a copy of any document proving your identity: [email protected].
• By post, together with a copy of any document proving your identity, to:

Service clients SOLO INVEST
92 rue Réaumur
75002 PARIS

4. OUR DATA SECURITY MEASURES

4.1 Our security and confidentiality commitments

Respecting your right to protection, security, and confidentiality of your data is our priority.

SOLO INVEST implements organisational and technical security measures adapted to the degree of sensitivity of personal data to protect them against any malicious intrusion, loss, alteration, or disclosure to unauthorised third parties.

In the development, design, selection and use of our services that rely on the processing of personal data, SOLO INVEST takes into account the right to protection of personal data from the outset.

As all personal data is confidential, access to it is limited to SOLO INVEST employees or service providers acting on behalf of SOLO INVEST, who require it in the course of their duties. All persons having access to your data are bound by a duty of confidentiality and may be subject to disciplinary measures and/or other sanctions if they fail to comply with these obligations.

Operations with third party recipients are contracted to ensure that your personal data is protected and that your rights are respected.

We are fully committed to the effective protection of the personal data you entrust to us. As part of our ongoing commitment to security and protection, we encourage you to exercise caution to prevent unauthorised access to your personal data and to protect your terminals (computer, smartphone, tablet) against unwanted or even malicious access with a strong password, which we recommend you change regularly. If you share a terminal, we recommend that you log out after each use.

4.2 Our data protection officer

Our Data Protection Officer (DPO) is available to answer your questions at the following address: [email protected]

5. GLOSSARY

• "Collect" means to collect personal data. This collection may be done, for example, by means of questionnaires or online forms;
• "Consent" means any free, specific, informed, and unambiguous expression of will agreeing to data processing.
• "Personal data" means any information relating to an identified or identifiable natural person.
• "Rights protecting your personal data": means the set of fundamental rights as described in the European regulation, relating to:
• the right to information
• the right of access; and
• the right of rectification; and
• the right to erasure or the right to be forgotten;
• the right to portability;
• the right to object;
• the right to restrict processing;
• the right to define directives relating to the retention, erasure and communication of personal data after death.
• "Limitation of processing" means the marking of retained personal data with a view to limiting their future processing;
• "Minimisation" in conjunction with "data" refers to a limitation on the collection or use of information;
• "Products or services" means all products and services, including technological products and services (sites, applications and associated services) offered or to be offered by SOLO INVEST;
• "Commercial canvassing" is understood to mean the search for clients; the fact that it is commercial means that it is related to trade, that it has to do with it;
• "Commercial relationship" covers all relations between SOLO INVEST and its customers, such as, for example, when you purchase products or services, use the after-sales service, participate in online games, return your products, make complaints, take part in satisfaction surveys or take part in a loyalty programme;
• "Controller" is the person or body who, alone or jointly, determines the purposes and methods of processing your personal data;
• "Online services" means digital services offered by SOLO INVEST such as website, applications, associated services or mobile services;
• "Sub-processor" is the person who processes personal data on behalf of the person, structure or organisation responsible for the processing;
• "Third party" refers to any person other than SOLO INVEST and yourself;