Q&A – Welcome to Your New Website

As we launch our new website, we've prepared this FAQ to answer your most common questions.

While the interface has evolved, your familiar tools remain unchanged: your login credentials stay the same, your data is secure, and all essential features are still available.

Here, you’ll find clear answers about navigation, ordering, tools, and product personalization.

Our priority is to ensure a smooth and seamless transition. And if you can’t find the answer you need, our team is here to help.

Account and Personal Information

→ Have my password or account changed?
No, nothing has changed on that front. You will continue using the same login credentials and password to access your account.

→ Have my personal details been updated?
No, none of your personal information has been changed. You will find all your data as before, in your secure personal space.

→ Where can I find my previous orders?
Your previous orders remain accessible just like before, in your personal account.
Only the layout has been improved, with a more readable design and a search engine to help you easily find your order history.

→ Were my data migrated securely?
Yes, rest assured: no data has been moved or altered.
We did not change the environment where your data is hosted, protected, and stored, ensuring complete continuity and security for your information.

Navigation and Ordering

→ Is the ordering process different?
No, the ordering process remains unchanged. However, some elements have been optimized to improve your user experience:
the mini cart has been redesigned into a “digital receipt” for a smoother experience, and the cart page has been reworked to offer enhanced readability and ergonomics.

→ Can I still create custom shopping carts?
Yes, this feature is still available. You can continue to create and manage your custom shopping carts just as before, with ease.

→ Can I manage multiple users in my business account?
Yes, user management for your business account is still fully available.
You can now assign predefined roles to your team members (full access, advanced view, limited view, etc.).
Existing users have been assigned a role that best matches their previous permissions.
You can add new users to your organization or deactivate inactive ones at any time.

→ Has my current cart been preserved after the migration?
Yes, your cart has been successfully saved.
If you have trouble finding it, don’t hesitate to contact us — we’re here to help.

→ Can we still import our orders?
Yes, the quick order feature is still available.
It now has a more user-friendly interface, while maintaining its usual operation.

→ Have the product pages changed?
No, the product pages remain the same as the ones you’re familiar with.
We’ve kept all the elements you value: images, technical details, stock levels, prices, availability… to ensure a smooth and familiar ordering experience.

Filters, Search, and Customization

→ Where did the filters go?
Filters are still there, but their display has been redesigned for greater clarity and ease of use.
On the results page, a selection of filters is directly visible.
To access all available criteria, simply click on “see more filters”: a sidebar will then open to help you refine your search without overloading the interface.

→ Why was the filter layout changed?
The new layout was designed to make the interface more streamlined and readable, while preserving all available search criteria.
Filters are now accessible on demand, to allow for a smoother and more focused browsing experience.

→ Are all previously available filters still present?
Yes, all previously available filters have been kept, now with an improved interface.

→ Is the product search still as effective?
Yes, and even faster thanks to performance improvements on the new platform.

→ Where can I find my marketing tools?
Your marketing tools and digital services are still accessible from your personal space.
Access has been redesigned with a cleaner layout and a new integrated menu directly on the page, making navigation simpler, faster, and more intuitive.

→ Can I customize my products?
Yes, a new customization tool is now available, accessible from the product page or through the SOLi catalog.
It allows you to configure your products and generate detailed quotes tailored to calls for tender.

→ Have any features been removed?
No, no features have been removed.
You will find all the previously available tools and services in a modernized and clearer interface.

Mobile Display and Experience

→ Does the site work better on mobile?
Absolutely. The site has been redesigned for mobile, with a smooth, fast, and fully responsive interface.

→ Have my cart and favorites been retained?
To be completed

Support and Assistance

→ Will assistance be available if I need help?
Yes, our teams are fully mobilized to assist you.
If needed, you can contact us or consult the FAQ at any time.

→ What should I do if I have trouble logging in after the update?
If you have trouble logging in, feel free to contact your usual account manager who can help you resolve the issue quickly.

→ Can I go back to the old version of the site?
No, this new version replaces the old one to provide a better and more unified experience.

→ What should I do if the site doesn’t display correctly?
If you encounter display or access issues, your usual sales representative is available to assist you and, if needed, place your orders.

→ Will there be a guide or tutorial?
Yes, a step-by-step onboarding guide will be available very soon to help you discover all the new features.

→ Where can I share feedback or suggestions?
We welcome your feedback! You can send it to us at the following address: [email protected]